Welcome to Tap Trio Support!
Thank you for supporting Momokai!
We are so excited for you to get started with our product. On this page, you can find device drivers, tutorials, and customization tips & tricks.
Change keybinds and lighting with VIA
Drivers not required! Tap Trio is plug-and-play. To change the keys and lighting, Remap is a simple and easy web based configuration tool. Visit the Basic Setup Guide to learn more!
How to swap switches
The three keys on your Tap Trio are hot-swappable and compatible with any MX style switch.
Please visit the Switch Swap Guide to learn how to safely remove and replace the switches on your Tap Trio.
Simple Macro Setup
Maximize productivity by setting up quick and intuitive macros! Learn how to set up a simple macro on the Tap Trio.
Login to your PC with the Tap Trio
Did you know you can set up the Tap Trio to log into your accounts? Windows login, email, or game accounts, anything is possible.
More ways to customize...
There are millions of ways to customize your Tap Trio, here are some other guides and tutorials:
How to set up media controls for your PC
How to open applications with macros
Tap Trio Support FAQ
The Tap Trio lights up but the buttons don't work
If the Tap Trio lights up but is unable to be detected by your computer, it means the Tap Trio is receiving power but not data. This issue can be easily fixed by using the included USB Type C cable and plugging the Sim Pad directly into a USB 3.0 data port on the computer. This issue usually comes up when users use 3rd party power only USB Type C cables, USB hubs that do not support enough power to transfer data, or USB ports that are power transfer only.
Some USB ports on some Asus motherboards do not send data, we recommend trying another USB port.
Some USB ports on the back of monitors require additional data transfer tables to be plugged in for data transmission. Please consult your monitor's user manual to see the necessary steps to make your monitor's USB ports capable for data transmission.
My Tap Trio is not responsive
The chance of a Tap Trio being DOA (Dead on Arrival) is incredibly slim. If you received a Tap Trio that is not responsive, we recommend testing the Tap Trio using the following procedures:
- Tap Trio do not work with most USB hubs. Most USB hubs do not output enough power for data transmission for the Tap Trio to function properly. If your Tap Trio lights up but isn't working, then the USB hub or port is not sending enough power to the device. We recommend using a USB hub that has supplementary power. If cable distance is an issue, we recommend purchasing a suitable USB-C data transfer cable.
- Test with another computer to see if it is an issue with the computer.
- If the Tap Trio is still not responsive, please use another USB Type C cable to see if you have received a defective cable.
If these steps still doesn't fix the issue, please contact us immediately for further assistance.
The Tap Trio is connected to the PC but no lights are on and the keys don't work
It is likely you have put your Tap Trio into bootloader mode. This happens if the left key is held down while the device is plugged in. To exit bootloader mode, just unplug and plug the device back in without holding down any buttons or keys.
The three quick action buttons on the Tap Trio are stuck...
Through use, dirt can lodge in the three small quick action buttons and make the buttons get stuck. We recommend unscrewing the casing and clean out any debris inside the Tap Trio.
My keypad is experiencing double tapping
If you are experiencing double tapping or chattering, swap the switches back to the original Cherry MX Red switches that came with the Tap Trio. Then test to see if the switches are the reason for the double tapping issue. Tactile and clicky switches are more likely to cause chattering.
If swapping the switches does not work, reset the Tap Trio using the Tap Trio factory reset guide.
After prolong use, the keypad will occasionally collect dust that affects the performance of the hot-swappable socket. We recommend using compressed air to clean the interior of the keypad. The Kailh hot-swappable sockets are rated for 100 swaps before they deteriorate. If cleaning out the keypad does not solve the double tapping issue, please contact us for PCB replacements.
My Tap Trio shows a red light and it does not register my inputs
The Tap Trio comes equipped with an automatic anti-static protection mode that deactivates the device when an excessive amount of static electricity is detected. This can occur when someone who is statically charged touches the metal frame of the Tap Trio, resulting in a red light.
To exit the anti-static protection mode, simply unplug the device and plug it back in. If the device still doesn't work, please contact us for further assistance.
Why is my Tap Trio different from someone elses?
Unlike other products that go through product cycles, we occasionally make hardware changes to improve reliability. Rather than announcing a new improved version, we add the improvements over time.
Rest assured, all promoted features are included no matter which version is purchased.
QMK and VIA
How do I configure my Tap Trio with QMK/VIA?
For advanced users, Tap Trio can be configured using QMK Configurator.
If you want to use the VIA desktop client to configure your Tap Trio, please click here.
How do I reset the Tap Trio back to the factory setting?
To learn how to factory reset your Tap Trio and flash the latest QMK firmware, click here.
How do I enter boot mode for QMK toolbox?
If you are flashing QMK keymaps on the Tap Trio through QMK Toolbox, you will need to enter boot mode on the Tap Trio.
To enter boot mode, unplug the Tap Trio, hold down the left key and plug the device back in. The LEDs on the Tap Trio should be red/deactivated to indicate boot mode. Then use QMK toolbox to flash the custom keymap.
To learn how to flash the latest Tap Trio QMK firmware, click here.
The VIA desktop client isn't starting up
If the VIA drivers are not starting up, it is due to an antivirus program or Windows Defender preventing the drivers to launch. We recommend launching the VIA application in administrator mode to resolve any issue.
Specs and Warranty
Tap Trio Specifications
What's in the box?
Keypad, 1.5m USB-C to A data cable, key switch puller, 2x sticky pads, instructions manual.
Cable Length: 1.5m
Low-carbon aluminum & plastic
Tap Trio 180 days limited hardware warranty
Tap Trio has a 180 days limited hardware warranty starting from the date of purchase.
For the full terms and conditions, please visit Warranty Information.
Are spare parts available for purchase?
Tap Trio replacement sticky pads and USB-C cables are available for purchase.
At this time, Tap Trio replacement PCBs are not yet available for purchase. Once we have streamlined the manufacturing process of the Tap Trio, we will offer replacement PCBs.
If you have any questions regarding your Tap Trio, please contact us at the link below!