Terms and Conditions

The stuff most people don't read but we still need to include it. Everything, all right here, all at once.

Topics

Terms and Conditions

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds are only issued for the items that are returned, partial returns will not be accepted.

To start a return, you can contact us at contact-us@momokai.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping labels are prepaid. After the return has been initiated, the customer will have 30 days to return the item back to us or the return will be cancelled.

You can always contact us for any return question at contact-us@momokai.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Limited Hardware Warranty

Tap Trio 1 year limited hardware warranty

Your new Tap Trio is warranted to be free from defects in material and workmanship for 365 days from the date of purchase. This warranty is made only to the original purchaser, subject to the limitations contained herein, and is not transferable.

If at any time your Tap Trio malfunctions as a result of faulty materials or workmanship, Momokai will repair the defect(s) or replace the keyboard, as it deems appropriate in its sole discretion. Momokai reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your keypad is deemed appropriate by our staff, Momokai will replace the keypad with one of the same or most similar style of a value not in excess of the original purchase price of your keypad. This warranty covers the cost of both labor and materials for any repair deemed necessary by our staff during the year that you own it.

THIS WARRANTY IS EXTENDED TO THE ORIGINAL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.


This Warranty Is Subject To The Following Limitations

THIS WARRANTY DOES NOT COVER:
1. Any Tap Trio that has been altered or modified in any way (including disassembly).
2. Any keypad that has been damaged due to misuse, negligence, accident, or improper operation.
3. The subjective issue of keyboard characteristics.
4. Shipping damages of any kind.
5. Any keypad that has been subjected to extremes of humidity or temperature.
6. Normal wear and tear (i.e., scratched key caps, or damages to or discoloration of the finish for any reason).
7. Any keyboard that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
8. Water damage



Tap Duo 1 year limited hardware warranty

Your new Tap Duo is warranted to be free from defects in material and workmanship for 365 days from the date of purchase. This warranty is made only to the original purchaser, subject to the limitations contained herein, and is not transferable.

If at any time your Tap Duo malfunctions as a result of faulty materials or workmanship, Momokai will repair the defect(s) or replace the keyboard, as it deems appropriate in its sole discretion. Momokai reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your keypad is deemed appropriate by our staff, Momokai will replace the keypad with one of the same or most similar style of a value not in excess of the original purchase price of your keypad. This warranty covers the cost of both labor and materials for any repair deemed necessary by our staff during the year that you own it.

THIS WARRANTY IS EXTENDED TO THE ORIGINAL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.


This Warranty Is Subject To The Following Limitations

THIS WARRANTY DOES NOT COVER:
1. Any Tap Trio that has been altered or modified in any way (including disassembly).
2. Any keypad that has been damaged due to misuse, negligence, accident, or improper operation.
3. The subjective issue of keyboard characteristics.
4. Shipping damages of any kind.
5. Any keypad that has been subjected to extremes of humidity or temperature.
6. Normal wear and tear (i.e., scratched key caps, or damages to or discoloration of the finish for any reason).
7. Any keyboard that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
8. Water damage



Aurora 1 year limited hardware warranty

Your new Aurora macropad is warranted to be free from defects in material and workmanship for 365 days from the date of purchase. This warranty is made only to the original purchaser, subject to the limitations contained herein, and is not transferable.

If at any time your Aurora macropad malfunctions as a result of faulty materials or workmanship, Momokai will repair the defect(s) or replace the keyboard, as it deems appropriate in its sole discretion. Momokai reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your keypad is deemed appropriate by our staff, Momokai will replace the keypad with one of the same or most similar style of a value not in excess of the original purchase price of your keypad. This warranty covers the cost of both labor and materials for any repair deemed necessary by our staff during the year that you own it.

THIS WARRANTY IS EXTENDED TO THE ORIGINAL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.


This Warranty Is Subject To The Following Limitations

THIS WARRANTY DOES NOT COVER:
1. Any Aurora macropad that has been altered or modified in any way (including disassembly).
2. Any Aurora macropad that has been damaged due to misuse, negligence, accident, or improper operation.
3. The subjective issue of keyboard characteristics.
4. Shipping damages of any kind.
5. Any keypad that has been subjected to extremes of humidity or temperature.
6. Normal wear and tear (i.e., scratched key caps, or damages to or discoloration of the finish for any reason).
7. Any keyboard/keypad that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
8. Water/liquid damage

9. Knob damage from excessive removals or over-tightening of the secure screw.



Sim Pad 2/Nano 90 days limited hardware warranty

Your new Sim Pad 2 or Sim Pad Nano is warranted to be free from defects in material and workmanship for 90 days from the date of purchase. This warranty is made only to the original purchaser, subject to the limitations contained herein, and is not transferable.

If at any time your Sim Pad malfunctions as a result of faulty materials or workmanship, Momokai will repair the defect(s) or replace the keyboard, as it deems appropriate in its sole discretion. Momokai reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your keypad is deemed appropriate by our staff, momokai will replace the keypad with one of the same or most similar style of a value not in excess of the original purchase price of your keypad. This warranty covers the cost of both labor and materials for any repair deemed necessary by our staff during the year that you own it.

THIS WARRANTY IS EXTENDED TO THE ORIGINAL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE.


This Warranty Is Subject To The Following Limitations

THIS WARRANTY DOES NOT COVER:
1. Any keypad that has been altered or modified in any way (including disassembly).
2. Any keypad that has been damaged due to misuse, negligence, accident, or improper operation.
3. The subjective issue of keyboard characteristics.
4. Shipping damages of any kind.
5. Any keypad that has been subjected to extremes of humidity or temperature.
6. Normal wear and tear (i.e., scratched key caps, or damages to or discoloration of the finish for any reason).
7. Any keyboard that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
8. Water damage

All other items

All other items sold by Momokai does not have any warranty. However, the standard 30 days Return Policy applies.

How to obtain warranty service

The first thing to do if you think you may have a warranty claim is to visit momokai.com/help where you will find a wide range of Support and FAQ pages with valuable technical assistance.

If you do not find a solution on our website, please contact us at momokai.com/pages/contact-us. Valid warranty claims are generally processed during the first thirty (30) days after claim has been approved.

 

REMEDIES

Momokai's entire liability and your exclusive remedy for any breach of warranty shall be, at Momokai's option, (1) to repair or replace the hardware, or (2) to refund the price paid, provided that the hardware is returned to Momokai.  Shipping and handling charges may apply except where prohibited by applicable law.  Momokai may, at its option, replace your product, offer to provide a functionally equivalent product, or repair any product with new, refurbished or used parts as long as such parts are in compliance with the product’s technical specifications.  Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply; (3) use of consumables, such as replacement batteries, not supplied by Momokai except where such restriction is prohibited by applicable law; (4) lost parts that were originally supplied with the Momokai hardware product; (5) non-Momokai branded parts and accessories even if sold with the Momokai hardware product; (6) non-Momokai services that may be accessed or controlled with a Momokai hardware product;  or (7) normal wear and tear. 

This limited warranty does not, under any circumstances, cover the replacement of or reimbursement for any electronic device or personal property that is not a Momokai product.  This warranty also does not cover Momokai products used by businesses for the purpose of providing end users with Internet access for a fee. 

LIMITATION OF LIABILITY

MOMOKAI SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF MOMOKAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

DURATION OF IMPLIED WARRANTIES

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY PERIOD FOR YOUR PRODUCT.  Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

NATIONAL STATUTORY RIGHTS

Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.  In Brazil, remedies include the consumer’s option to keep the defective product and receive a proportional price reduction.

NO OTHER WARRANTIES

No Momokai dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

Privacy Policy

This Privacy Policy describes how momokai.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify and Google Analytics.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify and Google Analytics.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.


Sharing Personal Information

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Behavioural Advertising

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymousBING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Using Personal Information


We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.


Lawful basis

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest;

For our legitimate interests, which do not override your fundamental rights and freedoms.


Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section bel

Automatic decision-making

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.


Your rights


GDPR

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Momokai CCPA Request

1145 Wall St, STE B

Los Angeles, CA 90015

United States

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.



Cookies Necessary for the Functioning of the Store

NameFunction_ab Used in connection with access to admin.

_secure_session_id Used in connection with navigation through a storefront.

cart Used in connection with shopping cart.

cart_sig Used in connection with checkout.

cart_ts Used in connection with checkout.

checkout_token Used in connection with checkout.

secret Used in connection with checkout.

secure_customer_sig Used in connection with customer login.

storefront_digest Used in connection with customer login.

_shopify_u Used to facilitate updating customer account information.


Reporting and Analytics

NameFunction_tracking_consent Tracking preferences.

_landing_page Track landing pages

_orig_referrerTrack landing pages_s Shopify analytics.

_shopify_fs Shopify analytics.

_shopify_s Shopify analytics.

_shopify_sa_p Shopify analytics relating to marketing & referrals.

_shopify_sa_t Shopify analytics relating to marketing & referrals.

_shopify_y Shopify analytics.

_y Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.


Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

Last updated: 08/13/2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/

Giveaways Terms and Conditions

Sim Pad 2 Twitter Giveaway Terms and Condition

For the purposes of these Terms and Conditions, "The Promoter" refers to Momokai Inc. whose Twitter handle is @Momokai_keys. The "Prize" refers to (1) Sim Pad 2. By entering the competition you agree to be bound by these terms and conditions. All entries must be received by 11:59PM PST on 06/15/2023. One (1) winner in countries Momokai Inc. can ship to will be selected at random by The Promoter on
06/16/2023 and the winner will be notified on or after this date. The Promotors giveaway with entry via Twitter are open only to residents of counties that Momokai Inc. can ship to. Residents in countries that Momokai Inc. cannot ship to will not be selected for a chance to win and a new winner will be selected at random. To view the countries that Momokai Inc. cannot ship to, visit https://momokai.com/pages/help-shipping under subsection "Countries we currently do not ship to." One (1) winner will be chosen at random from all entrants and across all platforms. No purchase necessary. Winners
will not be required to pay to enter the giveaway. Entrants must be over 18 years old on the date of their entry. Employees of The Promoter are not eligible to enter. Twitter is not in any way affiliated or involved in the competition. Only one entry per person per competition will be accepted. Each entrant shall enter the competition via Twitter by liking
and retweeting the specified post by @momokai_keys and following the Twitter profile. The Prize will be awarded to a randomly selected winner who has entered on Twitter, using a random number generator. The Promoter will not be held liable if the named prize becomes
unavailable or cannot be fulfilled. The Promoter will not be help liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid. To the extent permitted by applicable law, The Promoter’s liability under or in connection with the competition or these terms and conditions shall be
limited to the cost price of the Prize in question. To the extent
permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise. Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to
substitute that prize for a prize of equal or higher value. The name,
address, email address and phone number of the winner must be provided to The Promoter if requested and will be shared to enable fulfilment of the Prize. In the event of unforeseen circumstances beyond The
Promoter’s reasonable control, the promoter reserves the right to
cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.

The Promoter's decision is final. No correspondence will be entered into. The winner’s name and social media username may be posted on the social media profiles of The Promotor after the winner has been selected.

Terms of Service

This Privacy Policy describes how momokai.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify and Google Analytics.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify and Google Analytics.

Minors

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.


Sharing Personal Information

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


Behavioural Advertising

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymousBING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Using Personal Information


We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.


Lawful basis

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest;

For our legitimate interests, which do not override your fundamental rights and freedoms.


Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section bel

Automatic decision-making

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.


Your rights


GDPR

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below 

Momokai CCPA Request

1145 Wall St, STE B

Los Angeles, CA 90015

United States

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.



Cookies Necessary for the Functioning of the Store

NameFunction_ab Used in connection with access to admin.

_secure_session_id Used in connection with navigation through a storefront.

cart Used in connection with shopping cart.

cart_sig Used in connection with checkout.

cart_ts Used in connection with checkout.

checkout_token Used in connection with checkout.

secret Used in connection with checkout.

secure_customer_sig Used in connection with customer login.

storefront_digest Used in connection with customer login.

_shopify_u Used to facilitate updating customer account information.


Reporting and Analytics

NameFunction_tracking_consent Tracking preferences.

_landing_page Track landing pages

_orig_referrerTrack landing pages_s Shopify analytics.

_shopify_fs Shopify analytics.

_shopify_s Shopify analytics.

_shopify_sa_p Shopify analytics relating to marketing & referrals.

_shopify_sa_t Shopify analytics relating to marketing & referrals.

_shopify_y Shopify analytics.

_y Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.


Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

Last updated: 08/13/2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/

Accessibility Statement


GOAL: ACCESSIBILITY FOR ALL
momokai is committed to diversity, inclusion, and accessibility in everything we do. These core values are fundamental to the way we do business and come through in the experiences we design and create – both in our products and on the web.
With this in mind, we are continuously taking steps to improve momokai.com to ensure it complies with the best practices and standards defined by Section 508 of the U.S. Rehabilitation Act and the Web Content Accessibility Guidelines of the World Wide Web Consortium.

ACTIONS
We are actively taking a variety of steps and devoting resources to further enhance the accessibility of our website and other technology, and we are working with a subject matter expert to help us.
As we continue to improve our website, we will reflect any changes here within our accessibility statement. That way you’ll know about the progress we’re making.


ACCESSIBILITY ASSISTANCE
Whether you are using assistive technologies like a screen reader, text magnifier, voice recognition software, closed captions for videos, etc., our goal is to make the experience on the momokai website a successful and enjoyable experience.
If you are having any trouble accessing the information on this site, please contact us for assistance or feedback:

Submit a request